New Private Label VoIP Blog
April 3rd, 2009Please go to our new Reseller Blog
Worldkom Private Label VoIP Frequently Asked Questions (FAQ)
March 27th, 2009Frequently Asked Questions (FAQ)
Q: What will it cost to resell your private label voip services? Which package or plan should I choose?
A:You can find detailed information on each plan or reseller product we have created so that you can start selling wholesale voip services without a huge investment. Our services are hosted in our data centers so that you can manage them using our web control panel from anywhere in the world. All higher cost plans typically include all lower plan features and more. You can upgrade at any time by just paying the difference. All packages include a back-end web control panel to manage your customers, setup rates and view call history.
EZ VoIP product is specifically targeted for call shop and softphone users. The Reseller Deluxe Product is better suited for calling card services. The Virtual VoIP Reseller is targeted to US and Canadian Hosted PBX markets. The Reseller-In-A-Box has a front-end and back-end web interface to manage all your customers using most standard Porta Billing modules such as custom subscription plans,hosted pbx, calling cards, automated merchant processing, invoicing, tax modules and much more. The Reseller Enterprise is for large VoIP resellers who wish to use their own Carrier routes and manage all facets of the VoIP business.
For more information please visit Worldkom Private Label Reseller Plans.
Q: What Support services does Globalink-Worldkom provide the private label voip reseller?
A: We provide online ticketing support via VoIP Support Center. Please review Porta Billing VoIP Softswitch Documentation and PDFS at Porta Resource Center. You can also contact your dedicated Customer Account Manager (CAM) for consultation. Chat by appointment is also available with Engineers for special live troubleshooting.
Q: What hardware is supported by Worldkom VoIP Service?
A: We support most sip compliant hardware. We recommend Linksys by Cisco as we can automatically provision these devices by hardware or mac address. Please see Globalink Support for examples.
Q: Do you sell phone numbers or DIDS and toll free numbers? Can we port numbers from other providers?
A: Yes, we sell voip phone numbers and we can port numbers in select rate centers or locations. Please visit Wholesale Phone Number Online Lookup
Q: Can we sell the voip service with our own rates and currency?
A: Yes. You can set your own rates or tariffs for your customers in your own currency. You can use Porta Billing to setup your billing intervals, connection fees, off peak rates and other customized billing formulas
Q: Can we setup the control panel in other languages?
A: Yes, our back-end porta billing web control panel can be setup in other languages. We support the following languages at the moment:- Arabic, Simplified and Traditional Chinese, Czech, English, Estonian, French, German, Hungarian, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Russian, Spanish and Swedish. We can also support other languages on our Cisco Calling Card Voice Attendant and PortaUM IVR.
Q: How is your VoIP quality?
A: This largely depends on the on the codec (analog digital converter used to process voip calls) , selection of our premium voice routes, your internet service provider or internet connection and latency times from your location to our voip softswitch. Codec such as G711u, G711a (often called PCM) has very high quality sound and is at least as good as a regular land phone line but will require higher internet bandwidth than say G723 codec. Please see Globalink Tech Requirements for examples.
Q: What is an on-net or in-nework call?
A: Anyone subscribed to our service can be setup to call each other for free, regardless of their location. The latest release of Porta Billing also allows Instant Messaging (IM).
Q: Do you have auto-attendant or hosted PBX services?
A: Yes, we have auto-attendant services and Interactive Voice Recognition (IVR). Our automated hosted pbx allows call queues, dial by name, find-me, follow-me and many other class 4/5 features. Please visit Hosted PBX
Q: What is a VoIP?
A: VoIP or Voice-over-IP uses SIP (stands for Session Internet Protocol) to set up calls between devices or softphone users. Globalink uses SIP compliant IP devices. Please visit VOIP OVERVIEW
Q: What internet speed is required?
A: That would depend on how many voip devices or connections you need. Typical internet Broadband speeds anything faster than a dial-up modem connection would be fine. Examples would be: DSL, Cable modem, ISDN, T1. Allocate 64K per line for high quality VoIP connection
Q: Can VoIP connect behind a firewall? What is NAT traversal?
A: NAT (Network Address Translation) makes it difficult opening channels to voip devices inside your network. With correct configuration, Globalink’s VoIP service will work seamlessly whether you are behind a firewall or not.
A: Our unified messaging system will convert incoming faxes into a pdf and forward it on to you via email. Unified Messaging has to be enabled on your account for this to work. With correct configuration, you can also send faxes using our services.
Q: What are your international VoIP rates and requirements? What is the cost per minute for outbound voip?
A: Our rates are determined by your method of payment, monthly volume and type of voip service.
We have Economy, Standard and VIP rates.
A: You can choose the rates you wish to sell based on our requirements. Please visit VOIP RATES for more details.
Q: Do you have international call back?
A: Callback services are available as an add-on. We can provide automatic ani callback registration and voucher payment on our Cisco IVR. Please Submit Ticket for specifics
Q: Do you have call shop or internet cafe services?
A: PortaBilling has special features for real time billing of call shop or internet cafes. We also have easy to use third-party call shop application that runs over our Porta Billing voip softswitch
See demo at FLASH DEMO
Q: Can I order online? What payment methods do you accept?
Please visit our online store at http://globalink.us/store/ We accept wire transfer, VISA, MasterCard, American Express, Moneybookers and PayPal.
Globalink Private Label VoIP Support Links
January 31st, 2009Top Level Category
Table of Contents
- Contents of Top Level Category
- Web Design, Development, Marketing and Search Engine Optimization (SEO) (Web Design, Application Development, Marketing…)
- Voice-Over-IP (VOIP) Support (Voice-Over-IP Services on Globalink’s…)
- Porta Voice-Over-IP (VoIP) Platform (General Support for VoIP Services on Porta Switch)
- Reselling VoIP (Marketing VoIP : Web Marketing techniques and…)
- VoIP Reseller FAQ (VoIP Reseller Frequently Asked Questions and…)
- VoIP Reseller on Globalink’s Porta Softswitch (Documents and Support for VoIP Private Label…)
- Unix Web Hosting (Unix Web Hosting and Server Related Articles)
- Email Services (Email Support)
- Microsoft Windows - ASP.NET (Windows PC, Web Hosting and Server Articles)
- Internet, Wireless , Local Area and Wide Area Network Services (Internet, Wireless, Local Area Networks (LAN)…)
- Wireless Services (Wireless Internet and Wide Area Networks)
- Genesis Tech-Surf4IT Budget Hosting (Genesis Tech-Surf4IT Budget Hosting Services)
Private Label VoIP Plans for 2009
January 31st, 2009The voip industry continues to grow at a very fast pace. With the downturn in the economy, more businesses are looking for ways to cut cost by using VoIP.
Worldkom plans continue to focus on Private Label VoIP services. Our new http://worldkom.net plans are ala carte so that you can start your private label voip offering with only the services you plan to offer. You can later upgrade or add other services as needed.
Our sister corporation Genesis Tech, continues to develop direct to business (B2B) solutions. Our new http://genesistech.biz plans will include automated hosted pbx services with own flash softphone, integration in Microsoft Outlook, with local numbers in US, Canada and UK. We plan to add other countries as soon as our engineers can complete testing and deployment.
Please contact us at http://support.globalink.us with any specific questions you may have as we deploy new cutting edge voip services. Some new products are still in development and testing. If you wish to beta test our products as we develop them, please let us know.
Wishing all of you a Happy and Prosperous New Year!!
Globalink Inc Reseller Team
Target Marketing Ideas for VoIP Resellers
August 3rd, 2008Target Marketing Ideas for Reselling Voip (Genesis Tech Plans at http://www.genesistech.biz):
I. International Callers:
One of the best demographics for voip phone service is people who call
overseas regularly. This can be people who are originally from another
country, or who have relatives who have moved overseas.
A. Choose a country or a small list of countries that are in the list of
“International Hotspots”, which allows for 200 free minutes each
month included
1. You can choose nations based on knowing that there is a
large number of people from that nation living in your area
in the US and Canada
2. You could choose nations where you know a large number
of people from your area call for another reason (students
studying overseas, businesspeople that travel overseas to
a particular nation regularly, etc.)
3. You can choose nations in the international hotspot list that
you notice have the most competitive rates for the
additional, over 200 minutes. Then you find out how to
reach people who call that nation.
B. You can market to people who call any nation in the world, even
those not on any of our calling lists, as long as the place they are
calling has broadband internet available.
For example: Let’s say Juan (who lives in California) calls
his sister Maria in Acapulco, Mexico frequently. Maria has
broadband internet access. Juan can get Genesis Voip for
both himself and Maria. Once Maria hooks up her adapter to
the high speed internet, she will have phone service, and
she can choose any of our “local” numbers that we have
available for US and Canada. Then she can call Juan, and
he can call her, unlimited (in-network calls).
II. People (or small businesses) who make a lot of long distance calls
within US and Canada
A. People with family members spread out geographically
B. Parents of college students (they can get Genesis Voip for their
students, as most college dorms have high speed internet
access.)
C. Small businesses who do a lot of business out of town
D. Small businesses who want an economical toll-free phone
number
III. Individuals and small businesses who like to be up with the latest
technology
A. With Genesis Voip, customers have all the phone features they
want, without paying any extra for them. We offer great voicemail,
which even sends them an email with the message attached so
they can listen to it. Not to mention caller ID, call waiting,
conference calling, etc., which all costs quite a bit extra with the
traditional phone company.
B. Because voip uses an existing broadband internet line, most
customers are already regular internet users. If you target people
who are already paying for high speed internet, you’ll find a great
target market, because for them it is not additional expense…they
will be saving money right away. They even pay less taxes than
with traditional phone lines.
IV. People who travel frequently
Travelers like the fact that if they take the voip adapter with them, and
their phone service follows them. Once they plug it into high speed
internet access at their hotel (or other destination), they can make and
receive calls, just as if they had plugged it into their high speed internet
access at home.
V. People who have small businesses that they run out of their home
With the professional voicemail features, including the follow-me feature
that can ring other numbers such as their cell phone if they don’t answer
the main line, as well as the unlimited US & Canada calling, and low tollfree
number rates, Genesis Voip is an excellent option for those with a
small or home office.
Making Money Selling VoIP
July 15th, 2008Making $Money$ in a New Technology Frontier
So, you’ve heard about VoIP (Voice-over IP), and you want to make money selling this great new internet phone service?
It’s no secret that the market for VoIP is expected to increase quickly in the near future, and that it will be important to be involved in the beginning in order to capture the market. There are a lot of options out there for anyone who wants to sell VoIP.
Sorting Out VOIP Reselling Options:
1. Think Huge: One option is to invest hundreds of thousands of dollars in your own VoIP server platform. That requires not just a lot of money, but also a staff of tech experts who can get it running and keep it running, not to mention the constant need for hardware and software updates to stay current and one step ahead of the hackers. This option is not for the faint of heart, and it goes without saying that it could be years before you actually make any money (one needs only to look at the sad tale of Vonage to see that.) Considering the small number of “techies” out there who have actual experience with VoIP, and the fact that you could invest a lot in their training only to have them move on to a larger company once you’ve provided the training that improved their resume, it’s not an easy route to take.
2. Think Big: Another option is to buy VoIP services from one of the major telephone companies and/or a major internet service provider. The advantage is that you get some good rates this way usually, but they always require a major cash investment, as well as an agreement that you’ll bring them several thousand customers right away. Like the first option, you’ll need a top-notch tech team to even think of going this route. Also, don’t expect much in the way of customer service from the big boys. If something goes wrong, it’s your problem, not theirs.
3. Think Not-As-Big: There are other options for the smaller-scale reseller. However, most companies who provide VoIP service for resellers will not private-brand the service. In other words, you sell their brand of VoIP. In some cases, they even bill the customer directly, so that you only receive a commission, either one-time or recurring. Other times, you might maintain contact with the customer (and the ability to sell them other services every time you contact them), but the customer is always able to see the brand name, and can go direct to the supplier for cheaper rates at any time. Also, if your VoIP reselling provider gets sold to a larger company, as it so often happens when markets mature, you lose your customers to that larger company, and say goodbye to your commissions.
4. Think Smart: So, by now you can see that what once looked like a wide-open frontier of opportunity really has its limitations. Fortunately, that’s where Worldkom.net comes in. We believe that your customer should stay just that…your customer. That’s why we offer private branding of our VoIP services, so that your customer only knows you. We take care of all the technical stuff on the back-end, so that you can focus on selling the services. Of course, a little technology knowledge is still helpful in understanding how everything works and what options are available, but we can help you learn what you need to know.
Not only that, but Worldkom.net can also help you with marketing your new VoIP business. Our parent company, Globalink Inc., specializes in building and marketing websites, so that you can have an effective online presence for your new business.
Navigating the voip world can be quite difficult.
July 15th, 2008Worldkom.Net strives to make VoIP easier to deploy by providing a hosted VoIP platform that can be managed by our techs for you.
We provide plenty of training and you can always contact your Customer Account Manager (CAM). For an example, your CAM may be Chris Chelvan, Tech Sales Engineer, based in the Midwest USA or it may be some one else based out of our Malaysia Office.
The role of the CAM is to make technical issues easier to understand and be the human interface between Globalink-Worldkom and Support. Our support system is extensive but since it is ticket based, a personal phone call, chat or web meeting will help you become a successful Private Label VoIP Reseller.